The Emerald Lifestyle
With Emerald Luxury Coaches, you will enjoy unparalleled customer care. We offer the highest levels of motorhome service and friendly attentiveness to our owners’ comfort and convenience. As an owner of an Emerald Prevost conversion, you receive Prevost’s renowned Red Carpet Service, and an unrivaled total after-sales experience that is an expression of our commitment to total owner satisfaction.
Warranties
All new Emerald coaches are covered by both Emerald and Prevost warranties. The Prevost warranty covers the chassis and structure, including slide-outs, the powertrain, and all chassis and body electric systems. The Emerald warranty covers all the interior conversion equipment, materials and workmanship.
The Emerald Warranty
Emerald’s strong commitment to quality and craftsmanship is backed by the best conversion coach warranty in the industry. Every new Emerald coach conversion carries our comprehensive, 24-month warranty, including access to our 24/7 service hot line.
The Prevost Warranty
No other North American coach builder provides owners with such a solid and clear commitment to dependability and lasting value.
Each new Prevost shell for conversion comes with a full bumper-to-bumper, 24-month warranty, plus the Prevost exclusive Gold PASS 24/7 Emergency Roadside Assistance Program to handle all OEM warranty processing.
All replacement parts purchased and installed at a Prevost Parts and Service Center carry a one-year total satisfaction warranty, with the exception of certain regular maintenance service replacement parts. The Prevost service network includes seven Parts and Service Centers, and a team of field service managers strategically located to provide quality service wherever you need it – anywhere in North America.
For the latest information on Prevost warranty coverage, please call the Prevost Warranty Department at 1 866.870.2046
Service Network
Emerald X3 coaches are created by two of the finest specialty manufacturing organizations in North America – Emerald and Prevost. Each warrants and services the equipment and work that they put into your coach.
Emerald services all the interior equipment, components, materials and workmanship that are added to the Prevost shell to complete your conversion.
Prevost services everything that comes in the original Prevost shell: the powertrain, the chassis and structure, including slide-outs, and all chassis and body electric systems.
Emerald Service
Emerald service is as close as our 24/7 service hot line. If something goes wrong, just call that number – any time, anywhere. We will arrange to have the problem fixed, as quickly and with as little inconvenience to you as possible.
In addition, our telemetry system for diagnostics provides online data to service technicians, who can monitor your coach’s diagnostic information, and sometimes even fix electronic problems internet.
Our service team is the best in the business, all dedicated to making your experience with your Emerald coach enjoyable, comfortable and hassle-free. You will be treated like a member of the family.
Gus Garrison, Service Manager
888-675-8612 ext. 701
Prevost Service
The Prevost service network includes seven Prevost-owned Parts and Service Centers, partnered with more than 150 independent Affiliated Service Providers across the United States and Canada.
All of them are dedicated to efficiently fulfilling your needs, with convenient, one-stop locations for warranty work, maintenance, powertrain repair, and accident repair.
Prevost’s comprehensive warranty and Red Carpet Service Policy ensure confidence and peace of mind regarding your motorhome investment for years and miles to come.
To find a Prevost Parts and Service Center, or an Affiliated Service Provider, please click here